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Policy  

!   Please read before you place an order  !

  • Shipping Policy
    • Normally order will be shipped within 2~3 business days after the payment is received.
    • Shipping information along with tracking number will be emailed to buyer after the order is shipped.
    • Risk of package loss shall pass to buyer unless otherwise agreed to in writing by Q-Proto System.
    • USPS (United States Postal Service) is used for the standard shipping.  Other shipping methods can be requested.  Please an email to sales@qprotos.com for details. Additional charge may be added.

     

  • Return Policy
    • All products have 15 days return policy with original receipt.
    • All products can be exchanged within 30 days after the purchase.
    • Returned product must be in re-sellable condition. 25% restocking fee will be charged otherwise. 
    • Cancelled order is subject to 25% cancellation fee.
    • The return policy is not applied to the products which, in Q-Proto System's opinion, have been misused such as static discharge, modification, over voltage and incorrect external pins connection.
    • Full amount less shipping and handling fee will be refunded.
    • Buyer will be responsible for the returning shipping. 
  • All duties and taxes are the responsibility of the international customer.
  • 8.75 percent sales tax is added to your order if the shipping address is in California.

     
 
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